Returns & Exchanges

At W Cosmetics, we want you to love your beauty routine, which is why we offer a 30-day return policy for any products that do not meet your expectations. Please ensure items are in their original packaging and slightly used or unopened to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the products in their original boxes, ensuring all lids are tightened to prevent leakage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.